FAQs
Q1.
My new car is still under the manufacturers warranty, can
I still use Just VW Audi to save on maintenance costs?
Q2. My new car has a free service package from
the dealer, can Just VW Audi still save me money?
Q3. My car is getting older now and I need to
keep maintenance costs to a minimum?
Q4. Do you fit genuine manufacturer parts?
Q5. Who will be working on my vehicle?
Q6. Can I see them working on my vehicle?
Q7. How do you
keep up with the latest technology for the new vehicles?
Q8. Are you able
to stamp my service history book and reset my service interval?
Q9. I need a
replacement vehicle whilst my car is being serviced?
Q10. I work during the
day and will find it difficult to drop my car to the garage?
Q11. Am I able
to wait whilst my car is with you?
Q12. Is my car
valeted whilst it is with you?
Q1. My new
car is still under the manufacturers warranty, can I still
use Just VW Audi to save on maintenance costs?
Yes you can, new
laws now allow us to complete all of your annual service
requirements and wear and tear items such as brakes, discs,
wipers etc at a fraction of the cost of main dealer prices.
Should any major mechanical fault occur simply take it to
the nearest franchised dealer and they will carry out the
repair free of charge under the terms and conditions of your
existing warranty.
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Q2. My new
car has a free service package from the dealer, can Just VW
Audi still save me money?
YES, free dealer servicing tends to only cover basic oil services
and doesn't include items such as brake pads, discs, tyres,
wiper blades to mention but a few, any additonal work carried
out will be chargeable... at dealer rates. We advise you check
what is free and save money by having any extra work carried
out by ourselves.
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Q3. My car is getting older now and I need
to keep maintenance costs to a minimum?
We understand that maintaining older vehicles can sometimes
be very costly. At Just VW Audi we are able to give you a
choice of genuine manufacturer parts or suitable cheaper after
market parts to help suit your budget.
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Q4. Do you
fit genuine manufacturer parts?
Yes, we always use approved VAG quality parts.
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Q5. Who will be working on my vehicle?
Gary Cross and is the technician responsible for maintaining
your vehicle. Gary is a certified Master Technician having
worked in VAG franchises for over 17 years. You can find out
more about the team in the About
Us section.
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Q6. Can I
see them working on my vehicle?
Of course! Here at Just VW Audi we have absolutely nothing
to hide. You can speak and watch the Technicians at work if
you visit the garage.
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Q7. How do
you keep up with the latest technology for the new vehicles?
As a professional independent Just VW Audi has the very latest
diagnostic software which is constantly updated in order to
be able to access the latest on board computer systems. In
addition our specialist technicians have direct access to
VW, Audi and Seat’s technical databases where they are
able to look up any technical or maintenance query.
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Q8. Are you
able to stamp my service history book and reset my service
interval?
Yes we are. As a specialist independent we are able to stamp
your service history book which should you ever sell your
vehicle, confirms to the new owner that services have been
carried out by a specialist to exact manufacturer criteria.
The service light is automatically reset to the appropriate
interval.
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Q9. I need a replacement vehicle whilst my
car is being serviced?
No problem Just VW Audi is able to provide you with a courtesy
car subject to certain insurance and return time conditions.
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Q10. I work during the day and will find
it difficult to drop my car to the garage?
Again no problem! We are able to offer a pick up/drop off
service. Our driver will pick up the vehicle from your home
or place of work in the morning and drop your vehicle back
again once the service/repairs have been completed. You are
able to pay by credit/debit card over the phone or simply
pay the driver cash or cheque (providing amount is covered
by your cheque guarantee card).
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Q11. Am I
able to wait whilst my car is with you?
Yes you can either take a seat in our waiting area or the
local village has a café, traditional public house
and library.
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Q12. Is my
car valeted whilst it is with you?
Yes it is. All vehicles booked in for servicing will receive
a complimentary valet.
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